End of Tenancy cleaning advice from London Cleaning System

Prompted by a dramatic increase of tenancy deposit disputes, London Cleaning System (LCS) decided to provide advice on how to get the deposit back in full amount.

Analysing a study by the ARLA Propertymark, the London cleaning company discovered that landlords most often take money from the deposit due to cleanliness issues. The latter has been found to be responsible for 9 of 10 tenancy deposit deductions.

To avoid deposit deductions due to the cleanliness issues, LCS advises the following:

  • If doing end of tenancy cleaning yourself, make sure you do it right. Unless specifically stated in the tenancy agreement, the landlord cannot force the tenant to hire professional cleaners to clean the property after the end of tenancy. However, they can demand a professional level of cleanliness. And in case they are not satisfied, they may demand to do a re-clean or take money from tenancy deposit for professional end of tenancy cleaning.
  • Make sure the cleaning company offers a guarantee that you will get your tenancy deposit back. Most cleaning companies will do a re-clean for free if the landlord was not happy with cleanliness of the property. But don’t assume; even if the cleaning company advertises that it guarantees that you will get your tenancy deposit back, you are highly recommended to ask them to confirm before booking any cleaning services.
  • Ask what’s included and what isn’t included in end of tenancy cleaning. The latter foresees a thorough cleaning of the property with an aim to return it to the condition before the start of the tenancy. Some services, however, may not be included and as a result, you can be charged extra. To avoid potentially very costly surprises, be sure to ask what’s included in the price and what services need to be paid extra.
  • Keep in mind that not everything can be restored to like-new condition. Unfortunately, even industrial strength cleaning products and equipment cannot always remove stubborn stains, severe limescale deposit and much less repair damaged or broken items. Since these may not qualify as ‘reasonable wear and tear’ it is recommended to have them repaired or replaced if you want to get your tenancy deposit back in full amount.



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Editor in chief Suzi Dixon studied at Bournemouth university, went away for a while to work at The Daily Telegraph, then moved back to the sunny South coast for a quiet (er) life. Bournemouth News & Info is her website and she is assisted by the fabulous Fred From France in all things geeky and technical. Hire us to make your website, too, if you like.

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